Return Policy

IN&OUT store by supporting E-Commerce, enables you to enjoy the privilege of direct contact with the products on your computer screen quickly and easily, through the fullness of the descriptions it posts on its pages and the corresponding photos. Wanting to highlight the benefits of using the Internet for product and service purchases, we provide the terms and conditions for returning products.

Product Returns due to delivery error   

In all cases where products delivered are other than the ordered, by the type or the quantity previously agreed in writing with IN & OUT, the customer may return the products for check and identification of the error. In this case, the costs of returning products as well as the costs of return to the customer are borne by IN & OUT as long as the way proposed by the company to return the products be respected.

Returns of defective products
If the item is found to have a manufacturing defect, the following apply:

  • The product to be replaced must be returned with all the documents accompanying the product (e.g. delivery note – invoice, receipt and so on) and full packaging. If it is a defect found later than delivery and packaging is missing or if the packaging of the product was received by the distributors upon delivery of the item, it is not necessary to package the product.
  • Products will be returned either by IN & OUT's personnel and transport means or by courier. In the case of returns via courier, the customer is charged with shipping costs to IN & OUT, and IN & OUT is charged for the shipping costs of the replaced or repaired product.
  • Following the return of the products, the defect referred to by the customer is checked and then communicated with same to inform him/her of the results of the check.
  • If the defect is detected, the product is replaced or else the transaction is canceled if the product cannot be repaired within a reasonable time and it cannot be found by IN & OUT any other product of equivalent or better characteristics or of equivalent value for replacement. If the transaction is canceled, the refund of the original purchase is made in the same way as the customer's original payment to IN & OUT.
  • In particular, in the case of credit card payment, IN & OUT will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has concluded with the customer without IN & OUT interference. IN & OUT, following this update to the bank, has no responsibility for the time and manner of execution of the settlement, regulated by the contract. In the case of a bank wire transfer payment, a bank wire transfer from IN & OUT’s accounts to the client will be made.
  • In the event that products are returned damaged or short, IN & OUT has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products as well as unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

 Return of non-defective products - Right of withdrawal from the customer without cause 

The customer has the right to withdraw from the purchase contract within 14 calendar days of delivery, and further, when there are many products in the same order from the delivery of the latter, while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:

  • This withdrawal is without cause and without any charge and if the item has already been delivered, the customer must return the product exactly in the state he/she has received it, with all its parts, the accompanying documents and the packaging in excellent condition. Return of the item is accepted only if the purchaser has first paid out any sums paid by IN & OUT for the delivery of the item to him/her as well as the shipping costs for the return of the item.
  • The withdrawal notice is filed in writing or electronically and IN & OUT is required to send confirmation of receipt of a withdrawal notice statement as soon as it receives it.
  • Following the withdrawal notice, IN & OUT is required to reimburse the price received within 14 days of receipt of the products.
  • Shipping costs are not refunded if the customer had chosen a delivery method other than the standard delivery method offered by IN & OUT.
  • The return of the money to the customer will be done by the same means as the original payment. Specifically in the case of credit card billing as follows: if, until the withdrawal and return of the item has been paid to IN & OUT by the Bank, IN & OUT will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed to an act based on the contract it has drawn up with the client. IN & OUT, following this update to the Bank, has no responsibility for the time and manner of execution of the settlement, regulated by the contract. In the case of a bank wire transfer, the refund will also be made by bank transfer to the client’s same account.
  • The customer is liable to indemnify IN & OUT if he/she has made use of it other than what is necessary to ascertain the nature, characteristics and operation of the goods in the period up to the withdrawal notice. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided by IN & OUT, however, without opening the packaging of the products and using the product. IN & OUT is willing to inform the customer on any questions about the nature and operation of the products by providing additional information material in electronic or other ways. In the case of opening the packaging or use of the products their value automatically decreases as the product is classified as second-hand and the customer must compensate IN & OUT for the reduction of the value of the product. The reduction in value resulting from the opening of the packaging and consequently from the product’s classification as a used item is considered on a case-by-case basis and is determined by IN & OUT and is usually in the percentage of 20% -30%. IN & OUT is entitled to agree with the customer on its compensation even by offsetting.
  • In the event that products are returned damaged or short, IN & OUT has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products as well as to unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Exceptions to the withdrawal

There can be no withdrawal from a supply of goods manufactured according to the customer's specifications or that are clearly personalized. Specifically, this does not apply:

A) if a product has been ordered in dimensions specified by the customer and not in the standard dimensions on the website

B) in the case of a scarper mat with a logo which has the customer’s logo and has been manufactured for him/her and will only be sold to him/her. The only case for return, is the obvious failure in production.

Product Return Procedure

Since telephone communication with IN & OUT has taken place, the customer packs and sends the package with the product (s). Inside the parcel you will have a document stating the way of refund, should the product qualify for such or the information about the new product he/she wants to receive. If the package arrives and it proves that the return conditions do not apply, the product will not be accepted as explained in detail above. It will be returned to the customer and the transportation costs will be borne by him.

It is reminded that for any change, the customer is only charged for the shipping costs while IN & OUT is charged with the return of the products to the customer.

For more information, we are always available by phone at +302130122360 or by email at [email protected].